REFUND POLICY
Refund Structure & Inspection
Refunds are issued only after a successful inspection of the returned items:
Standard Refunds:
Approved returns are refunded at 90% of the purchase price (excluding shipping fees) to the original payment method. The remaining 10% is issued as non-expiring store credit.
Defective Items (100% Refund Eligibility):
Items confirmed to be defective while still in new, unused condition qualify for a 100% refund to the original payment method, including applicable shipping fees. Defective items must be reported within the 14-day window and are subject to inspection.
Unclaimed Orders
(Store Pickup or Delivery Refusal)
Orders not picked up within 14 days of notification, or refused at delivery, are considered abandoned.
Abandoned orders are not eligible for a full refund and will automatically follow the standard refund structure (90% refunded to the original payment method, 10% issued as store credit)
Agreement to Policy
By placing an order, the customer acknowledges and agrees to all return eligibility requirements, inspection/approval procedures, and the refund structure and timelines outlined in this policy. Failure to follow instructions may result in the denial of a refund.